Privacy Policy

Welcome to Vortex.channel! We are committed to protecting your privacy and providing a safe and secure experience for our users. This Privacy Policy explains how Vortex.channel ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our website and services, which include text, image, video, and audio processing using artificial intelligence (AI) technology, available through paid subscriptions.

  1. Information We Collect

    We collect various types of information to provide and improve our services, including:

    Information You Provide Directly:

    • Account Information: When you register for an account, we collect information such as your name, email address, and chosen password.

    • Payment Information: When you subscribe to our paid services, we collect payment details, which may include date, sum, and other necessary transaction information. This information is processed by our third-party payment processors (Stripe), and we do not directly store your full payment card details on our servers.

    • Content You Upload/Input: When you use our AI processing tools, you may upload or input text, images, videos, and audio files. This content is processed by our AI models to provide the requested service.

    • Communications: If you contact us for support, feedback, or inquiries, we will collect the content of those communications.

    Information We Collect Automatically:

    • Usage Data: We collect information about how you interact with our website and services, such as the features you use, the time and date of your visits, the pages you view, and the types of content you process.

    • Device Information: We may collect information about the device you use to access our services, including IP address, browser type, operating system, unique device identifiers, and mobile network information.

  2. How We Use Your Information

    We use the information we collect for various purposes, including:

    • To Provide and Maintain Our Services: This includes creating and managing your account, processing your subscriptions, delivering the requested AI processing services (text, image, video, audio), and ensuring the proper functioning of our platform.

    • To Process Payments: Your payment information is used to process your subscriptions and manage billing.

    • To Comply with Legal Obligations: We may use and disclose your information as required by law, such as to respond to subpoenas, court orders, or other legal processes.

  3. How We Share Your Information

    We do not sell your personal information. We may share your information with third parties in the following circumstances:

    • Service Providers: We may share your information with trusted third-party service providers who perform functions on our behalf, such as payment processing, hosting, data analytics, customer support, and email delivery. These service providers are obligated to protect your information and only use it for the purposes for which it was disclosed.

    • AI Model Processing: The text, image, video, and audio content you upload for processing will be sent to and processed by our underlying AI models and infrastructure. We take measures to ensure the security and confidentiality of this data during processing.

    • Legal Compliance and Protection: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

      • Comply with a legal obligation.
      • Protect and defend the rights or property of Vortex.channel.
      • Prevent or investigate possible wrongdoing in connection with the services.
      • Protect the personal safety of users of the services or the public.
      • Protect against legal liability.

    • With Your Consent: We may share your information with your explicit consent or at your direction.

  4. Data Retention

    We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period for content you upload will depend on the nature of the content and the service provided. For example, processed content may be retained for a limited period to allow for review or download, after which it may be deleted or anonymized.

  5. Third-Party Links

    Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to the practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

  6. International Data Transfers

    Vortex.channel operates globally. Your information may be stored and processed in any country where we have facilities or where we engage service providers. By using our services, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection laws than your country. We will take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy.

  7. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

  8. Contact Us

    If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us

Last Updated: June 27, 2025