Refund Policy

We offer a full refund on any new subscription purchase if you request it within 14 days of your initial payment. To request a refund contact support@vortex.channel or use the refund request tool in your profile. Refunds are processed by third-party payment processors, and typically appear in your account within seven business days of approval.

Subscriptions renew automatically at the end of each billing cycle. Cancelling your subscription stops future billing but does not automatically generate a refund. If you cancel within the 14-day window, you will receive a prorated refund for the remaining period, processed by third-party payment processors according to its policies. Requests after 14 days are not eligible except at our sole discretion in exceptional circumstances.

All refund requests must include your account details and payment confirmation. We may require additional information to verify your identity and process the request. Refunds exclude any transaction fees or taxes retained by payment providers. You are responsible for any charges incurred by your financial institution.

By purchasing Vortex AI you acknowledge that you receive immediate access to digital content upon successful payment. Under UAE law any statutory right of withdrawal is limited once the digital service is made available. Notwithstanding this, we offer the above refund window as a gesture of goodwill.

Refunds and chargebacks are managed by third-party payment processors, our Merchant of Record, under its buyer protection terms.

If you believe you have been incorrectly charged or did not receive access after payment, contact support@vortex.channel immediately. We will investigate and resolve billing issues in good faith and as swiftly as possible.

All refund policies are subject to change. The version displayed at the time of purchase governs your rights. Any updates will be communicated via email or notice on the platform. Continuous use after an update implies acceptance of the revised policy.

Last Updated: August 7, 2025